Who is responsible for the processing of your data?
Luxinmo Real Estate (hereinafter Luxinmo)
VAT ID: B42658674
Address: Plaza de los deportes 2, local 1 03590, Altea, Alicante
Email: info@luxinmo.com
For what purposes do we process your personal data?
At Luxinmo we process the information you provide us with in order to manage the contractual relationship that binds us, manage the sending of the information you request, provide interested parties with offers of our services and/or products of interest to them and/or manage their application.
We inform you that we process the personal data provided to us to manage commercial relations and to offer interested parties and clients of the members of the Network, information on activities, products and services related to the real estate sector in general and our company in particular, specifically, information on:
- Commercial real estate news related to clients’ search ranges.
- Corporate events.
- Corporate blog.
- Price changes of the marketed properties that match the search ranges of the clients.
How long will we keep your personal data?
Your data will be kept for the minimum time necessary for the correct provision of the service offered as well as to meet the responsibilities that may arise from the same and any other legal requirement, while they are necessary to respond to the contractual relationship, to respond to requests or requests made, and in any case while the deletion is not requested by the interested party, as well as the time necessary to comply with the legal obligations that in each case correspond according to each type of data.
What is the legal basis for the processing of your data?
The legal basis for processing your personal data may be the performance of a potential and/or subscribed contractual relationship, legitimate interest, legal authorisation and/or the consent of the data subject. The data we request from you are adequate, relevant and strictly necessary and you are under no obligation to provide them, but failure to provide them may affect the purpose of the service or the impossibility of providing it.
To which recipients will your data be communicated?
Luxinmo will not communicate your data to any third party, unless expressly informed of this.
Communications about activities, products and services related to the real estate sector may be made by any means, including electronic means. The interested party must authorise the sending of commercial communications in an unambiguous manner, for which purpose he/she will be required to do so explicitly, by ticking the corresponding boxes on any of the data request forms.
What are your rights when you provide us with your data?
The data protection rights held by data subjects are:
- Right to request access to personal data relating to the data subject.
- Right of rectification or deletion.
- The right to object.
- The right to request the limitation of their processing.
- Right to data portability.
The holders of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office of Luxinmo or to the e-mail address provided for this purpose, info@luxinmo.com, including in both cases a photocopy of their ID card or other equivalent identification document.
Can I withdraw my consent?
You have the possibility and the right to withdraw your consent for any specific purpose granted at the time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
How do we collect your data?
We always collect your data through your express consent and this can be through different ways, such as:
- When you contact Luxinmo directly, for example, through the web or through the different customer service telephone lines, in order to request information about our products and services.
- When you request information or purchase a product or service.
- When you participate in our marketing campaigns, through the web or physically, events, vehicle presentations, participating in a promotion, raffles.
- When, with your express authorisation, Luxinmo companies such as other offices in our network.
CONTACT FORM: your contact details will be processed in order to manage the information requested by you.
TELEPHONE REQUESTS: your contact details will be processed in order to manage the information you have requested.
SENDING CURRICULUMS: we will process the information provided by you in order to send it to the offices interested in the vacancies requested.
STATISTICAL PURPOSE: your data will be processed in an anonymised and aggregated form for extraction and marketing studies, as well as to improve our products and services, as well as web usability.
USE OF THE INFORMATION PROVIDED BY YOU DURING NAVIGATION: adapting our offers to your particular profile and preferences or needs, based on the personal and commercial information contained in our file as a result of your access to the Website, as well as to allow personalised navigation.
COMMERCIAL PURPOSES: in the event that you expressly authorise us to do so, your data will be processed for the purpose of sending you information and publicity, by sms and/or e-mail, about offers, products, recommendations, services, promotions, gifts and loyalty campaigns, about Luxinmo products and services. In this case, your information will be kept in our system as long as you do not request the revocation of your consent.
COMMERCIAL COMMUNICATIONS BY EMAIL: if you have expressly requested to receive electronic commercial communications, at any time, you may opt not to receive e-mails with commercial information by using the unsubscribe mechanism contained in each e-mail. However, you may continue to receive other important messages, which you will not be able to unsubscribe from if they are relevant or essential to the provision of a service. Luxinmo undertakes to comply with your request as soon as reasonably possible.
EXERCISE OF RIGHTS: your data will be processed for the purpose of handling your request for the exercise of your rights. You may withdraw your consent at any time, although even if you withdraw your consent, we may still have the right or obligation under applicable law to collect, use, transfer or disclose your personal information. In addition, please be advised that we may need to retain certain information for record keeping purposes and/or to complete any transactions you have initiated prior to requesting a change or deletion. Please be advised that the consents you have given are fully revocable. You may revoke your consent at any time, either by sending an e-mail to the Data Protection Officer, as indicated at the beginning of this document, or by revoking it directly in the various communications we send you. Likewise, we inform you that said revocation does not have retroactive effects, taking effect from the moment of requesting it.
Where can I complain if I consider that my data is not being processed correctly?
If any interested party considers that their data are not being treated correctly by Luxinmo, they can send their complaints to info@luxinmo.com or to the corresponding data protection authority.
Security and updating of your personal data:
With the aim of safeguarding the security of your personal data, we inform you that Luxinmo has adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied. All this in order to avoid their alteration, loss and/or unauthorised processing or access, as required by law, although absolute security does not exist.
It is important that, so that we can keep your personal data up to date, you inform us whenever there is a change in them.
Confidentiality:
Luxinmo informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the processing phases. We will not transfer or communicate your data to any third party, except in the cases provided for by law, or unless the interested party has expressly authorised us to do so.
Registration as an Authorised Client:
The User is informed, and accepts, that the sending of a request for registration as a Client through Luxinmo, as well as the request for contracting any of the products or services included in the present web, do not in any way suppose the beginning of a commercial relationship, and must expressly accept it.
Information on technical aspects:
Luxinmo will not be responsible for possible damages or harm that may be derived from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operative functioning of this electronic system, caused by reasons beyond the control of “name”; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegitimate intromissions beyond its control. Likewise, Luxinmo is exonerated from liability for any damage or harm that the user may suffer as a consequence of errors, defects or omissions in the information provided by the web, provided that it comes from outside sources.